FAQ

What material are these made of?- Randans are handmade with glitter and resin. The glitter is encased in resin and will not flake or peel off. The ear wires are stainless steel. Most people with metal sensitivities can wear stainless steel. It’s what surgical instruments are made of. 

Are they heavy?- not at all! Most people collect Randans because they’re super lightweight and comfortable. 

What is your turnaround time? We have a lot of items in stock and ready to ship. If you request a custom color or large quantity, it is normally ready to ship within 2 weeks. If you have a specific need or time frame please message us prior to ordering to see if we can meet your need.

How do you ship?- we ship from south Florida. we utilize USPS mostly. Anything less than a pound will go first class, 1 pound and more is Priority. Once items leave our facility, please contact USPS with any shipment issues or problems. Your tracking is sent via email when we package. 

Returns?- we do not accept returns. If your product arrives damaged, please notify us within 5 days of receiving and we will replace or credit you. Once the product is displayed or sold we can not be responsible for any damages. Please care for your earrings gently. We recommend bubble wrapping or boxing for shipping to your customer to prevent damage. 

I still have questions! - please contact me via email randi@randans.com